emergency weblog; or: epersonae; or: elaine nelson

in which I write about stuff

Archives for the ‘Professional’ category

playing well with others

most of our team agreements are implicit, rare to make it explicit (I think is something we’ve been working towards in our work sessions) happy teams: communicate well, share a common vision unhappy teams have broken contracts (probably implicit) “what’s their expectation of what I’m bringing to the meeting?” “curating” the skills of a team […]

Berkun keynote

we should all be poked at when we get into specialized language “whoever uses the most jargon (probably) has the least confidence in their ideas” precise language has value, but use the simplest language you can “innovative” – used sloppily. “narrative bias” – instinctively prefer simple satisfying stories even if they’re false what happened before […]

user-centered content strategy

“we were basically emailing them direct links to pages on our website” card sorts! students’: mental model, priorities, language (wow, I think we’re actually doing really well with this!) 4 steps to make the shift get management support & sponsorship overcoming challenges — “show, don’t tell”: she mentions running a usability test producing tangible results, […]

Q&A with Halvorson

(this was supposed to be something else, but that presenter had a family emergency) some really nuanced thoughts on PDFs and context. dealing with distributed authorship – if it’s a box that they check off instead of something that they really care about. these are still professionals! have to have compassion, relationship-building, trust. “my job […]