Resources to go with my poster at HighEdWeb 2020:
Answer in the form of a question
FAQs have been a blight on web content for years, often requested by well-meaning clients for the wrong uses. With the pandemic, and the need for lots of quick content, they’re proliferating even more. Learn tips and techniques for turning poorly-organized information into something that a scared and anxious site visitor can really use.
- Slides/poster (Google Slides)
- Sample of FAQ to page (Word doc): real-life before and after example of a COVID-19-related FAQ that I rewrote using the principles outlined in the slides.