I don’t know if it matters more if I post this to my own site vs submitting on a contact form, but I wanted a record for my own memory anyhow. Yes, I’ve also sent it as a contact, as the complaint itself demonstrates. Here’s what I sent:
A few minor annoyances with the new catalog that I wanted to share: 1) I can’t open new windows for individual results of search; 2) holds default to Amanda Park pickup; 3) putting in card info to place a hold doesn’t actually log in, so I have to log in AGAIN to change pickups back to Oly. (I actually wouldn’t mind being forced to log in to place a hold.) 4) when I hit the return key to get a new line in this form, it submits a search with no terms. (Honestly: I was really chill about my complaints until that happened…it’s incredibly irritating!)
I mean really: hijacking the return key? WTF. It would have been nice to put in some paragraph breaks in that comment.
I am for the most part reasonably happy with the new catalog, but it has all these quirks that just make me “grrrrr” for a moment before moving on. But this thing with the holds has me particularly irritable, since that’s what I do with the catalog (and the library site in general) — I place holds. And that process seems to be much more fiddly than it used to be. Or who knows — maybe I was just inured to the fiddly bits of the old system.